Privacy Policy

A L PLUMBING & HEATING LIMITED (“we”), trading as Alph, company number SC218753, of Unit 2, Southhook Road, Kilmarnock, Ayrshire, KA1 2NN, is the controller of personal data collected through allph.shop. Contact us at support@allph.shop.

• Order & contact data: name, email, shipping address, phone and order details.
• Payment data: processed by our payment providers; we receive confirmation and the last digits, never full card numbers.
• Enquiry data: information you submit via our contact and property/bulk forms.
• Technical & usage data: IP address, device and browser, and pages visited, via cookies and similar technologies (see our Cookie Policy).

• To process and deliver your orders (contract).
• To respond to enquiries and provide support (legitimate interests).
• To send marketing where you have consented — you can opt out at any time (consent).
• To meet legal, tax and accounting obligations (legal obligation).
• To secure, maintain and improve the Site (legitimate interests).

We share data only with processors who help us run the shop — payment providers, shipping carriers, email and hosting providers — under contracts that protect your data. We do not sell your personal information. Where data is transferred outside your region, we rely on appropriate safeguards such as Standard Contractual Clauses.

We keep order records as long as needed to fulfil the order and to meet legal and accounting requirements (typically six years). Enquiry data is kept only as long as needed to handle your request.

If you are in the UK or EEA, you have the right to:

• access, correct or erase your personal data;
• restrict or object to processing;
• data portability;
• withdraw consent at any time;
• lodge a complaint with your supervisory authority (in the UK, the ICO).

To exercise any right, email support@allph.shop.

If you are a California resident, you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of any “sale” or “sharing” of personal information. We do not sell your personal information.

You may exercise these rights, without discrimination, via our Do Not Sell or Share My Personal Information page or by emailing support@allph.shop.

We use appropriate technical and organisational measures — including encryption in transit — to protect your data. No method of transmission is completely secure, but we work to keep your information safe.

Our Site is not directed at children under 16, and we do not knowingly collect their data.

We may update this policy and will post the revised date here. Questions or requests: support@allph.shop or A L PLUMBING & HEATING LIMITED, Unit 2, Southhook Road, Kilmarnock, Ayrshire, KA1 2NN.